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Celebrating a Decade of P.R.I.D.E. Culture at John Knox Village: A Commitment to Community Excellence

John Knox Village in Lee’s Summit, Missouri, isn’t your average senior living community. Over the past decade, it’s progressed into a vibrant hub of empowerment and excellence, thanks to its unique P.R.I.D.E. culture.

P.R.I.D.E.: More Than an Acronym

P.R.I.D.E., standing for Personal Responsibility In Delivering Excellence, isn’t just a motto at John Knox Village; it’s a way of life. It empowers every resident and staff member to contribute their unique talents and fosters a collective spirit of integrity, respect, and compassion.

What makes John Knox Village associates, residents, and other members of the John Knox Village community so excellent? Using these P.R.I.D.E. attributes listed, they make a positive difference every day for the organization and community:


Live it, take it, and own it to completion!

Positive Attitude

Smile and choose to have an upbeat, can-do day!


Build relationships through empathy, kindness, understanding, and care.

Team Player

If you are not serving someone, serve someone that is.


Do the right thing when nobody is watching.


Give the respect you expect.


Say what you’ll do and do what you say.


Anticipate needs and exceed expectations.


Always be engaged, insightful, informed, and plugged in.

P.R.I.D.E. in Action

Associates Always at the Ready

“Kent came in every Monday, Wednesday, and Friday afternoon to make warehouse deliveries for the Village while we were searching for a new warehouse associate. Kent is always so helpful and willing to help wherever he is needed.”

“Josh in maintenance was persistent in finding and solving the cause of the humming noise in my home. He also went the extra mile to install a new doorbell and knew that there were new ones in stock! He had a wonderful attitude. Well done and thank you!”

This resident-driven approach is evident in stories like Kent’s and Josh’s.

John Knox Village is always eager to help other organizations achieve their goals related to making life better for older adults. When Pineapple Academy, which offers online operational training for senior living, health care, and food service operators, asked if they could partner with the Village to create employee training videos, the answer was a quick, “Yes!” A Pineapple Academy production team was on campus for several days, filming interviews and footage for employee training videos demonstrating proper safety and cleaning techniques.

John Knox Village Dispatch answers more than 9,000 calls a month. Callers reach out for various reasons: from requesting emergency assistance to Dial-A-Ride pick-ups to after-hour maintenance help – and everything in between. They also monitor the Village’s personal and building alarm systems and surveillance cameras across the campus.

Students as Teachers

The Village collaborates with three local schools to enable residents and students to learn from each other. Residents and students from the University of Missouri-Kansas City School of Medicine, Lee’s Summit West High School career resources, and the University of Central Missouri child and development studies worked together on a variety of projects. In addition to contributing to academic success, the partnerships allow the different generations to bond and learn important life skills from each other.

Triumphs, Even Through Challenges

The past ten years haven’t been without hurdles. The global pandemic presented unprecedented challenges, including supply chain disruptions and the need for stricter health protocols. However, John Knox Village’s P.R.I.D.E. culture shone through.

The community adapted brilliantly, with the Public Safety team revamping protocols and Senior Living departments demonstrating exceptional commitment. This dedication not only ensured resident well-being but also helped mitigate risks of cognitive decline, emotional health challenges, and mental health issues. By fostering social connections and a secure living environment, the community promoted overall well-being and a stronger sense of community during a difficult time.

A Bright Future Rooted in P.R.I.D.E.

As John Knox Village celebrates a decade of P.R.I.D.E., it looks ahead with unwavering commitment to its core values. The ongoing success stories, resident contributions, and continuous improvements in facilities paint a bright picture for the future. John Knox Village sets a high bar for senior living communities everywhere, inspiring others to embrace a resident-driven, purpose-filled approach to senior care.

Discover the John Knox Village Difference

We invite you to experience the vibrant, healthy lifestyle that John Knox Village offers.

John Knox Village is a leader in senior care in Lee’s Summit and the greater Kansas City community. The community boasts a diverse range of living options from free-standing homes and apartment homes to cottages and villas. With more than 700,000 square feet of common space across the beautiful campus, you’ll find more opportunities and experiences right outside your door.

For more information about our senior living options or to schedule a visit, contact us, or call (816) 261-8000.