April 2020 – Village Care Center Updates

April 28, 2020

We are another week into this pandemic, and I am extremely pleased (and relieved) to report that our building remains free of any COVID-positive residents or associates!

This week, we remain focused on educating our associates about exhibiting responsible behavior outside of work. For example, we often reiterate that associates need to continue practicing strict social distancing, wearing a mask in public and ensuring the establishments they frequent are following the rules. This training is especially important as we work to keep everyone in the building safe and healthy as the stay-at-home orders begin to lift around the state and the country, and businesses and destinations slowly begin to open back up.

On a related note, I am sure many of you saw Gov. Parson’s executive order announcing that stay-at-home orders will be lifted May 4, 2020. I want to emphasize the section of the order that impacts us here at the Village Care Center:

“In accordance with the guidelines from the President, the CDC, and the Centers for Medicaid and Medicare Services, people shall not visit nursing homes, long-term care facilities, retirement homes or assisted living homes unless to provide critical assistance or in end-of-life circumstances.”

With that being said, the Village Care Center will continue to remain closed to non-medical visitors until we receive new guidance from the CDC and CMS.

However, I proud that the virtual visits using FaceTime or Skype to connect residents and their loved ones have really taken off – only a few slots are open! We are actively exploring ways to increase our capacity for virtual visits, so stay tuned!

Thank you all for the words of encouragement, the cards, and the signage that you have been sending. It means the world to us. Though our circumstances are not ideal, we are using this opportunity to engage our residents and associates in new and different ways. For example, we have had a lot of themed days, including Pretzel Day, where we offer different types of food. We also are encouraging our associates to dress up depending on the theme of the day, such as wearing pajamas on PJ Day. Lastly, we have created art boards from the artwork donated by loved ones and friends of the VCC.

As a reminder, this update will be posted on the website. Also, I encourage you to share this message with other family members. Finally, please feel free to reach out to me or Tami Hoversten with any questions you may have.


April 25, 2020

Today as I sat down to collect my thoughts for this update, it seemed like there was a million different ideas running through my head. But after only a few minutes of reflection, I was able to really peg down what I want to share with you, which is a feeling of extreme gratitude.

First, we are fortunate to enter another weekend without any COVID-19 positive residents or associates, and for this, I am extremely grateful!

Additionally, I am grateful for our dedicated associates who take such pride in providing care to your loved ones. I am proud of everything we’ve been able to accomplish so far here at the VCC. Our associates work so hard every day to ensure we keep everyone safe and protected, and it has paid off thus far.

I am also grateful that, even though you currently aren’t able to meet face to face with your loved one or our associates, there are a variety of ways to keep everyone connected. Please continue to set appointments to see your loved one via Skype or Facetime. What’s more, we will continue to use email and our website to share accurate and timely communication with you and anyone else who wants the information. I ask for your assistance in communicating with other members of you family by either forwarding our newsletters on or by directing them to https://www.jkv.org/share-facts-not-fear/. Be sure to click on the VCC link; the content of these emails also are posted on the website.

Finally, we are so thankful for the countless gestures of kindness and good will from many of you and other members of our community. Please read on to learn more about how members of the VCC community are helping to lift spirits and bring smiles to every member of the Village Care Center family.

I hope each and every one of you are as well as can be during this time. It has been a period of high anxiety for all of us, but we continue to be privileged to care for your loved ones. If you have any questions, please do not hesitate to reach out to me or another member of our staff.

*** Thank You! *** 

We want to give a SHOUT OUT!

Currently, there is a lot of focus on numbers. Today, I propose we look at a different set of numbers, ones that focus on the individuals and organizations that have provided support and lifted up our residents and associates throughout the last several weeks.

  • Thank you, Abundant Life Church,along with our community friends and families! Thank you for providing activity books, art supplies, puzzles and personal items that our residents can focus on during this distancing phase, and thank you for the cards of encouragement to share with our residents. Your generous support and giving hearts have made a difference here, and we are so very grateful!
  • VCC associates also are thankful for BHS Restoration, who showed their support by providing pizza and putting up very special signage at our employee entrance! Thank you for keeping us uplifted, fueled and fed, as well as for the generous of support as we navigate this journey!
  • It does take a Village to get through this time – thank you to the John Knox Village Foundation and all the doers and seamstresses! A countless number of individuals continue to work endlessly to make enough face coverings for all of us to wear every single day, adding just another layer of protection for our residents and each other. Every day we try to lift those smiles up to our eyeballs through our masks to assure our residents that we are here for them, in this together and we will endure!
  • Thank you, families and friends of our residents, for enabling us to provide care to your loved ones each day! We appreciate you understanding the importance of distancing right now. Stay well, stay home!

April 17, 2020 Update

The Village Care Center team is unceasing in its efforts to keep residents and associates safe.

To date, we have had only one associate test positive three weeks ago. Though we cannot provide details to protect the associate’s health information, we can disclose that contact was traced to an immediate family member.  We have not had any additional associate or residents test positive for COVID-19.

Here are a few of the safe guards we have in place:

  • We continue to screen everyone that enters the VCC, taking temperatures and monitoring for respiratory symptoms.
  • Each associate, regardless of where they work at the Village Care Center, wears a face covering at all times while in the building.
  • All resident’s temperatures and oxygen levels are checked twice a day.

Finally, we made the decision four weeks ago to divide all non-direct care associates, such as housekeeping, dining, etc., into teams that mimic our current nursing schedule. This change was designed to limit the number of associates our residents are exposed to and to provide routine days off so our associates can better identify if they are becoming symptomatic.


April 3, 2020 Update

John Knox Village has been informed that an associate has been diagnosed with COVID-19, the illness resulting from the novel coronavirus.

  • The associate works in a non-patient care position in a contained area at the John Knox Village Care Center.
  • The associate last worked on campus March 25. This person was asymptomatic when on campus, but was later hospitalized and is confirmed positive.
  • The Village Care Center is continuing to follow protocols and procedures recommended by the local and state health departments, including the Centers for Medicare and Medicaid Services (CMS) and the Centers for Disease Control & Prevention.
  • We have been screening associates daily for some time now; this process was instrumental in keeping the associate from exposing others once symptoms were known.

“Our focus remains 100% on the health and well-being of the entire John Knox Village community. I know our associates have – and will continue to – work tirelessly to protect everyone who lives and works at the Village,” said Dan Rexroth, president and CEO, John Knox Village. “Our mission to Enrich Lives and Build Community has never been more meaningful.”

The 430-bed Village Care Center is the largest long-term care facility in the area. Built in 1988, the self-contained facility is located on the west side of the Village campus.

Additional updates will be shared as they develop.