Language assistance service
Click here to see the languages in which we can provide assistance.
POLICY and PROCEDURES: SECTION 1557 of the AFFORDABLE CARE ACT NON-DISCRIMINATION, GRIEVANCE and COMMUNICATIONS WITH PERSONS with LIMITED ENGLISH PROFICIENCY
POLICY: JKV complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. JKV does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
PROCEDURES:
Village Care Center
Administrator
600 NW Pryor Rd
Lee’s Summit, MO 64081
816.347.2426
Village Hospice
Administrator
1001 NW Chipman Rd
Lee’s Summit, MO
816.347.2082
Village Assisted Living
Administrator
1704 NW O’Brien Rd
Lee’s Summit, MO 64081
816.347.2701
Village Home Health
Administrator
1001 NW Chipman Rd
Lee’s Summit, MO 64081
816.347.4592
John Knox Village Independent Living
Vice President-Senior Living
400 NW Murray Rd
Lee’s Summit, MO 64081
816.347.2110
John Knox Village Public Safety
Director of Public Safety
400 NW Murray Rd
Lee’s Summit, MO 64081
816. 347.2501 (dispatch)
POLICY:
JKV complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. JKV does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. JKV has established an internal grievance procedure providing for prompt and equitable resolution of complaints alleging actions prohibited by Section 1557 of the Affordable Care Act.
PROCEDURES:
Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance under this procedure. It is against the law for JKV to retaliate against anyone who opposes discrimination, files a grievance or participates in the investigation of a grievance.
The JKV Corporate Compliance Officer
400 NW Murray Rd
Lee’s Summit, MO 64081
816.347.2109
A person can file a complaint of discrimination electronically through the Office for Civil Rights Complaint Portal, available at:
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Or, by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Ave SW, Room 509F, HHH Building
Washington, DC 20201
Complaint forms are available at:
https://www.hhs.gov/ocr/office/file/index.html
Such complaints must be filed within 180 days of the date of the alleged discrimination.
JKV will make reasonable and appropriate arrangements to ensure individuals with disabilities and individuals with limited English proficiency are provided aid and services or language assistance services if needed to participate in this grievance process. Such arrangements may include, but are not limited to providing qualified interpreters, providing audio recordings of material for individuals with low vision, or assuring barrier free location for the proceedings. The Civil Rights Section 1557 Coordinator or his/her designee will be responsible for such arrangements. (See section 1, above)
POLICY:
JKV will take reasonable and appropriate steps to ensure persons with Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in our services, activities, programs and other benefits. The policy of John Knox Village is to ensure meaningful communication with LEP residents/patients/clients and their authorized representatives involving their conditions and treatment. The policy also provides for communication or information contained in vital documents, including but not limited to, waivers of rights, consent to treatment forms, financial and insurance benefit forms, etc. All interpreters, translators and other reasonable aids needed to comply with this policy shall be provided without cost to the person being served, residents/patients/clients and their families w9ll be informed of the availability of such assistance free of charge. Language assistance will be provided through use of competent bilingual staff, contracts or formal arrangements with local organizations providing interpretation or translation services, or technology. Affected staff will be provided information about this policy and procedures, and staff that may have direct contact with LEP individuals will be trained in effective communication techniques, including use of an interpreter. John Knox Village will conduct a regular review of the language access needs of our resident/patient and client population as well as update and monitor the implementation of this policy and procedures, as necessary.
PROCEDURES:
Village Care Center
Administrator
600 NW Pryor Rd
Lee’s Summit, MO 64081
816.347.2426
Village Hospice
Administrator
1001 NW Chipman Rd
Lee’s Summit, MO
816.347.2082
Village Assisted Living
Administrator
1704 NW O’Brien Rd
Lee’s Summit, MO 64081
816.347.2701
Village Home Health
Administrator
1001 NW Chipman Rd
Lee’s Summit, MO 64081
816.347.4592
John Knox Village Independent Living
Vice President-Senior Living
400 NW Murray Rd
Lee’s Summit, MO 64081
816.347.2110
John Knox Village Public Safety
Director of Public Safety
400 NW Murray Rd
Lee’s Summit, MO 64081
816. 347.2501 (dispatch)
These responsibilities include, but are not limited to:
(a) Contact appropriate bilingual staff member to interpret, in the event an interpreter is needed, if an associate who speaks the needed language is available and is qualified to interpret.
(b) Contact the contracted/approved interpreter service:
TranslationPerfect
913.491.1444
24 hrs/day
Some LEP persons may prefer or request to use a family member or friend as an interpreter. However, family members and friends of the LEP person will NOT be used as interpreters unless specifically requested BY THAT INDIVIDUAL and AFTER the LEP person has voiced understanding that an offer of an interpreter at no charge to the person has been made by JKV. Such an offer and the response must be documented in the record. If the LEP person chooses to use a family member or friend as an interpreter, issues of competency of interpretation, confidentiality, privacy and conflict of interest must be considered. If the family member or friend is not competent or appropriate for any of these reasons, the contracted interpreter services will be provided to the LEP person. Children and other residents/patients/clients will NOT be used to interpret, in order to ensure confidentiality of information and accurate communication.
3. Providing Written Translations
(a) When translation of written documents is needed, each Section 1557 Coordinator will submit documents for translation into frequently encountered languages. Original documents must be routed to the Director of Compliance for final approval.
(b) JKV will provide translation of other written materials, if needed, as well as written notice of the availability of translation, free of charge, for LEP individuals.
(c) JKV will establish reasonable timelines or translation of vital documents into additional languages over time.
4. Providing Notice to LEP Persons
JKV will inform LEP persons of the availability of language assistance, free of charge, by providing written notice in languages the LEP persons will understand. Where requested or required at a minimum, statements and tag lines will be provided in intake areas and other points of entry approved by JKV MAR-COM policy. Notification will also be provided via the JKV website and appropriate communications (i.e. brochures, handbooks). Department-specific significant communications (i.e. resident handbooks, patient orientation booklets, etc) will contain the Nondiscrimination Notice and the 15 LEP taglines
Department-specific publications that are small in size such as applicable brochures, fliers, small posters and those communicated thru social media platforms will require the Nondiscrimination Statement and the top 4 LEP taglines. Website links for Section 1557 notices, statements and taglines, as required, will identify the Director of Compliance as the primary contact for assistance, grievances and general questions. Otherwise, department specific Civil Rights Section 1557 Coordinators will address LEP matters specific to their areas of responsibility.
5. Monitoring Language Needs and Implementation
On an ongoing basis, JKV will assess changes in demographics, types of services or other needs that may require reevaluation of this policy and procedures. In addition, JKV will assessment the effectiveness of the procedures, including but not limited to mechanisms for securing interpreter services, aids used for the delivery of language assistance, complaints file by LEP persons, feedback from residents/patients/clients and others.