April 27, 2020
It seems the first question on everyone’s mind is are there any COVID cases? I am happy to say that we currently do not have any suspected or confirmed cases of COVID-19 associated with Village Assisted Living Memory Care or Village Assisted Living residents or staff.
While life has slowed down for the outside world, we are working hard to keep things moving forward for our residents. As such, I want to tell you about a new and exciting technology that we have implemented. We began facilitating telehealth visits with Kansas City Medicine Partners on April 13. With our LPNs’ assistance, the group performs telehealth visits with various residents, as needed, on Mondays, Wednesdays, and Fridays. This helps us to ensure there is as little foot traffic in the building as possible. We are also assisting with telehealth visits for Saint Luke’s Health System, HCA, and other healthcare providers when requested.
Our activities team is also working hard to keep your loved ones engaged with activities. As of April 15, we have brought our part-time assistant, Madison, on board full time to get us through this unprecedented time. No doubt having Madison here more often will help days like National Oatmeal Cookie Day on Monday feel like twice the fun! Also, our activities team is happy to help you stay in contact with your loved one by adding more time slots for FaceTime visits. Please reach out to our activity coordinator, Trisha at firstname.lastname@example.org to schedule your time to FaceTime.
You are receiving this email via a distribution group we created based on the people listed in our files as having financial responsibility for each resident. If there are others you wish to have receive this email, please forward to them. If there are others who would like to be added, please let me know their email address so I can add them to my distribution list.
I recognize this extraordinary time is be hard for everyone involved. It means so much to us to be able to care for your loved one. Thank you for the privilege to do so. We are doing our very best to keep everyone safe.
April 17, 2020
The following is a brief update about how the operations at the Village Assisted Living have changed since Centers for Medicare and Medicaid Services (CMS) mandated that long-term care and assisted living providers close to the public to help lessen the spread of COVID-19.
However, before we get into those details, please know that at this time, we do not have any suspected or confirmed cases of COVID-19 associated with Village Assisted Living residents or staff.
Throughout the last few weeks, the best-practice guidelines we follow have been ever-changing, and we are implementing them as quickly as they come out. To date, we have put the following policies into place to keep the virus out of the building.
- Screenings. Starting March 13, 2020, we began screening employees and medical personnelbefore they enter our building. Our screening consists of taking an individual’s temperature and asking them to answer questions about symptoms associated with COVID-19. Associates’ temperatures also are checked before associates clock-out for the day.
- Salons. All the John Knox Village Salons were closed on March 15, 2020. Our CNAs and activities team are working with residents to help them fix their hair. Although they are not giving haircuts, perms or the like, it’s amazing what some hairspray and kind words will do to boost a person’s mood!
- Fireside Dining. We closed the dining room at Fireside Dining on March 20, 2020. Currently, your loved one can choose from two meal options for all three meals. Members of our direct care team collect the meal orders. All the orders are prepared at Fireside and delivered to your loved one’s door at mealtime.
- Face Covers/Masks. We began requiring everyone who enters the building to wear a face cover or a mask on April 4, 2020.
- Gatherings of 10 or less. We modified our activities so that residents are gathering in small groups of 10 or less. We also are taking great care to sanitize each area as well as supplies between activities.
- Common areas. We rearranged our furniture so that each seat is at least six feet away from the next seat.
- Deliveries. We are quarantining items for three days in a secure, locked room to ensure that if there is any contamination from COVID-19, it does not enter the facility. The items are then delivered to your loved ones’ room after three days. We ask that you do not bring homecooked meals or loose fruit/vegetables; manufactured-bagged fruit/vegetables and carry-out from a favorite restaurant are acceptable.
Our activities continue to go strong, and Trisha is so creative in coming up with ways to keep your loved one engaged. If you are not already getting Trisha’s activity calendar, just let me know so I can get you on the sign-up list. Our team and your loved ones miss seeing you, so please let us know about FaceTime, Zoom, or Skyping with you!